Customer Service Representative with Vehicle Expertise
hace 3 semanas
Bosch Service Solutions is a leading global motor company, passionate about technology and cars. Our team provides assistance to customers who drive automobiles, motorbikes, or use power equipment.
Job DescriptionWe are seeking an experienced Customer Service Representative to join our dynamic and inclusive team. The successful candidate will provide outstanding customer service and support, utilizing their language skills in French and English to assist customers with questions on the product portfolio, import/export procedures, first-level technical support, complaints, and support with the use of IoT technologies.
Main Responsibilities- Manage incoming contacts such as phone calls, emails, and letters from customers: promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner.
- Provide information about products, resolve client queries, and explain company policies: providing accurate and detailed information about the company's products, addressing any questions or concerns that customers may have, and explaining company policies in a clear and helpful manner.
- Serve as a brand ambassador and provide outstanding service to clients: representing the company's values and commitment to exceptional service, building rapport with clients, and ensuring that their needs are met with professionalism and care.
- Previous customer service experience is desirable but not essential.
- Strong problem-solving skills and ability to handle customer queries with empathy.
- Positive attitude and willingness to learn.
- Po people person – you enjoy working in a collaborative team environment.
- Tech savvy and analytical.
- Comprehensive Training: As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.
- Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.
- Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products.
- Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year.
- Competitive Salary: €53,000 gross per year.
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