Customer Service Expert with Vehicle Knowledge

hace 4 semanas


Barcelona, Barcelona, España Bosch A tiempo completo

Company Overview

Bosch Service Solutions is a leading global motor company that offers innovative solutions for the automotive industry.

Job Description

We are seeking a highly skilled Customer Service Agent to join our team. As a customer service representative, you will be responsible for providing exceptional support to customers who drive automobiles, motorbikes, or use power equipment.

You will utilize your language skills in Polish and English to provide outstanding customer service and support.

Main Responsibilities:

  • Manage incoming contacts such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner.
  • Provide information about products, resolve client queries, and explain company policies: As a customer service representative, you will be responsible for providing accurate and detailed information about the company's products, addressing any questions or concerns that customers may have, and explaining company policies in a clear and helpful manner.
  • Serve as a brand ambassador and provide outstanding service to clients: As a customer service representative, you will be the face of the company, representing its values and commitment to exceptional service.

Qualifications:

  • Previous customer service experience is desirable but not essential
  • Strong problem-solving skills and ability to handle customer queries with empathy
  • Positive attitude and willingness to learn
  • People Person - you enjoy working in a collaborative team environment
  • Tech savvy and analytical
  • C2 level in polish, Fluency in English

Benefits:

The successful candidate will receive a competitive salary, estimated at $45,000 per year, based on national averages for similar positions in the United States. Additionally, you will have the opportunity to develop your skills and expertise through comprehensive training programs.

Estimated Salary: $45,000 per year



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