Customer Service Representative with Life Sciences Expertise

hace 3 semanas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Teleperformance Spain, a global leader in customer experience management and contact centre business process outsourcing, is seeking highly skilled professionals to join its team.
The company employs around 420,000 people working in over 265 languages and dialects across 88 countries, operating across all business sectors and continents on behalf of major international companies.
Our main goal is to provide an inspiring work environment that motivates employees to be proud of their work.
We want our employees to be inspired and motivated.

About the Job

As a Customer Service Representative, you will work on behalf of a world-renowned leader in life sciences known for their high-quality research products. Their wide product range offers solutions for various types of laboratories. Key responsibilities include preparing and maintaining site access documents, working on quotes and quote acceptance, and contacting customers to supply necessary documents and information. You will also explain how quotes are set up, clarify questions about trail and labor, part prices, and discounts.

Requirements

We are looking for candidates with native or advanced level Dutch language skills, B2 level English or higher, and experience as an experienced user in CRM software. Good verbal and written communication skills in appropriate languages are essential. Motivation and personality for seeking customer satisfaction and resolution are required. Ability to take initiative, prioritize, and manage time effectively is a must. Candidates must be located in Spain.

What We Offer

A full-time position with working hours from Monday to Friday, 9am to 6pm, with a competitive salary of €21,000 gross per year + €1,800 gross per year attendance bonus. A referral program offers a referral fee (up to €2,000 depending on the language/project). Considerable investment in employee career development (including product, sales, and personal skills development trainings) and a modern, bright working environment with a dynamic and multicultural atmosphere are included.



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