Customer Service Representative with Medical Products Expertise

hace 6 días


Barcelona, Barcelona, España Gore A tiempo completo

About the Role:

We are seeking a dedicated Customer Service Representative to join our Medical Products team in Barcelona, Spain. This role involves delivering functionally excellent customer service in different languages.

Responsibilities include:

  • Managing the entire Order to Cash process, reception, and integration in our ERP system following company internal quality procedures.
  • Handling emergency orders, tracking orders and deliveries, and attending to possible incidents.
  • Keeping customers informed about backorders in collaboration with demand planners and international warehouses.
  • Organizing returns and maintaining healthy inventory levels in collaboration with customers and sales teams.
  • Arranging deliveries in collaboration with European warehouses.
  • Processing invoices and corrections through liaison with European Accounting Service Centres.
  • Efficiently managing documentary information regarding orders (delivery notes, invoices, etc.).
  • Providing customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as internal customers across countries.

Requirements:

  • Minimum 3 years of Customer Service experience in an international environment.
  • Proactive problem solver with flexibility and ability to multitask.
  • Excellent organizational skills and time management skills for tasks like emails and queue handling.
  • Ability to communicate proficiently in English and engage effectively across cultures.
  • Remain detail-oriented under pressure, able to set priorities.
  • Committed to quality and providing professional and responsive customer experience, supporting Gore's business results.
  • Open communication, resilient, and impact aware.
  • Willing to learn and grow with an attitude to go beyond.
  • Familiarity with ERP/IT systems, plus experience of e-commerce solutions is welcome.
  • Fluent Italian and English, other European languages are a plus.

We offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow. Benefits include choice and flexibility promoting overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for 'profit-sharing'. Salary: €45000-€55000 per year.



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