Medical Customer Service Representative for Medical Device Company
hace 3 días
Lisbon, a city that embodies the perfect blend of tradition and innovation. As a Medical Customer Service Representative for Blu Selection, you will have the opportunity to work with a medical device company that aims to make a positive impact on people's lives, particularly those living with diabetes.
**Job Summary:**
We are seeking a highly motivated and skilled Medical Customer Service Representative to join our team in Lisbon. As a representative, you will be responsible for responding to customer inquiries, resolving issues in a timely and empathetic manner, and ensuring customer satisfaction.
**Responsibilities:**
- Respond to inbound calls and customer inquiries regarding products to ensure questions are answered and orders placed timely.
- Request and collect updated documentation required by the customer's payer, complete order entry, and coordination of product shipment to customers.
- Resolve customer's issues in a timely and empathetic manner.
- Encourage customer compliance with product utilization.
**Requirements:**
- A native level of Dutch and at least a B2 level of English.
- Knowledge of the value and impact that a good customer experience can create.
- Being an attentive listener, comfortable, and skillful at communicating with people.
- Having a drive for excellence and professionalism.
- Being a real team player and committed to your work.
- Excitement about intercultural communication and the expatriate lifestyle.
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