Medical Customer Service Representative for Medical Device Company

hace 3 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

Lisbon, a city that embodies the perfect blend of tradition and innovation. As a Medical Customer Service Representative for Blu Selection, you will have the opportunity to work with a medical device company that aims to make a positive impact on people's lives, particularly those living with diabetes.

**Job Summary:**

We are seeking a highly motivated and skilled Medical Customer Service Representative to join our team in Lisbon. As a representative, you will be responsible for responding to customer inquiries, resolving issues in a timely and empathetic manner, and ensuring customer satisfaction.

**Responsibilities:**

  • Respond to inbound calls and customer inquiries regarding products to ensure questions are answered and orders placed timely.
  • Request and collect updated documentation required by the customer's payer, complete order entry, and coordination of product shipment to customers.
  • Resolve customer's issues in a timely and empathetic manner.
  • Encourage customer compliance with product utilization.

**Requirements:**

  • A native level of Dutch and at least a B2 level of English.
  • Knowledge of the value and impact that a good customer experience can create.
  • Being an attentive listener, comfortable, and skillful at communicating with people.
  • Having a drive for excellence and professionalism.
  • Being a real team player and committed to your work.
  • Excitement about intercultural communication and the expatriate lifestyle.


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