Medical Device Customer Support Representative in Lisbon
hace 3 semanas
We are seeking a highly skilled Medical Device Customer Support Representative to join our team in Lisbon. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty.
Responsibilities- Respond to customer inquiries and resolve issues in a timely and empathetic manner
- Provide product information and support to customers, including responding to inbound calls, handling orders, and coordinating product shipments
- Work collaboratively with cross-functional teams to resolve complex customer issues
To succeed in this role, you will need:
- A native level of German and a good level of English
- Enthusiasm about medicine and affinity for providing help
- Knowledge of the value and impact that a good customer experience can create
- An attentive listener, comfortable and skillful at communicating with people
- Energetic, innovative, and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
We offer a competitive salary package, including:
- A yearly or 6-month contract, renewable
- Full-time (40h/week) on rotating shifts, including night shifts and 24/7 schedule
- Gross monthly salary: €1,612 (excluding accommodation), or €1,230 (including free accommodation and all bills)
- Reimbursement of initial flight expenses after contract signing
- Yearly two-way flight ticket back to your home country (within the EU)
- Help with paperwork, opening bank account, etc. upon arrival
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
We are a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. Our team includes talents from over 80 nationalities, and we are committed to providing a supportive and inclusive work environment.
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