Customer Service Representative for Medical Device Company
hace 4 semanas
Your Role and Impact
As a Customer Service Agent, you will be responsible for providing exceptional support to customers regarding the Omnipod-Product, an Insulin Management System. Your key responsibilities will include:
• Responding to customer inquiries and resolving issues in a timely and empathetic manner.
• Handling orders, coordinating product shipment, and ensuring customer satisfaction.
• Providing support and direction to customers, encouraging compliance with product utilization.
Requirements and Qualifications
To succeed in this role, you will need:
• A native level of German and a good level of English.
• Enthusiasm about medicine and affinity for providing help.
• Knowledge of the value and impact that a good customer experience can create.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
We provide:
• A yearly or 6-month contract, renewable.
• Full-time working hours (40h/week) on rotating shifts, including night shifts.
• Competitive salary conditions, including free accommodation or a monthly stipend.
• Reimbursement of initial flight expenses and yearly two-way flight tickets back to your home country.
• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
• Real career opportunities in different career paths.
About Us
We are a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. Our team consists of talents from more than 80 nationalities, and we strive to create a welcoming and inclusive environment for all our employees.
Living in Lisbon
Lisbon is a vibrant city with a rich cultural history, offering a unique blend of traditional and modern attractions. You will enjoy:
• A colorful city view and a rich cultural heritage.
• A large English-speaking local community and international environment.
• A warm climate and a sunny beach life next to the Atlantic.
• Delicious Portuguese cuisine and famous café culture.
• Friendly people and a happy-go-lucky urban life.
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