Customer Service Representative
hace 4 días
Your role as a Customer Service Representative for our tobacco products will be centered around delivering exceptional support and advice to our customers.
Responsibilities:- Provide timely responses to customer inquiries via phone, email, and chat
- Identify issues and offer solutions to meet customer needs
- Maintain high levels of customer satisfaction through proactive communication
- Record data accurately in the CRM system
- Offer ad-hoc support to ensure seamless customer experience
Key Skills and Qualifications:
- A native level of German and at least a B1 level of English
- Knowledge of the value of good customer experience
- An attentive listener with strong communication skills
- Energetic, innovative, and proactive with ability to work efficiently
- Excitement about intercultural communication and expatriate lifestyle
Benefits:
- Yearly or 6-month contract, renewable
- Full-time options on rotating shifts (40 hours/week, 5 days/week)
- Salary conditions: €950-€1,000 gross/month including free accommodation or €1,300-€1,400 gross/month excluding accommodation
- Reimbursement of initial flight expenses
- Airport pick-up
- Yearly two-way flight ticket back to home country within the EU
- Private health insurance from day one of contract signature
- Free Portuguese lessons, cooking classes, sports activities, and social events
About Us:
We are a multinational organization providing top-notch sales and customer service solutions. Our team is diverse, with talents from over 80 nationalities worldwide. We prioritize career development, language skills, and social integration.
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