Customer Service Representative
hace 2 semanas
We are looking for a skilled Customer Service Representative to join our team at TheFork, a Tripadvisor company. In this role, you will be responsible for providing exceptional customer support and ensuring a seamless dining experience for our users.
About the RoleThis is an exciting opportunity to work with a leading restaurant booking platform in Europe, serving millions of customers across 11 countries. As a Customer Service Representative, you will play a crucial part in delivering outstanding customer service, resolving issues promptly, and promoting our services.
Key Responsibilities- Answer incoming requests via phone, email, and chat
- Assist customers with questions about our electronic reservation book, website, or app
- Provide tailored solutions to meet individual customer needs
To succeed in this role, you will need:
- A native level of Swedish and fluency in English
- An open-minded and empathetic approach to customer interactions
- Excellent communication skills and problem-solving abilities
- Experience in a customer support environment, preferably with CRM tools
In return for your hard work and dedication, we offer:
- A competitive fixed salary of €45,000 per year, plus bonus and equity opportunities
- A flexible working environment with 2 days home office per week and up to 4 additional weeks remote work during summer and December
- Lunch vouchers for each working day, allowing you to enjoy the best restaurants
- A multicultural and inclusive working environment with international teams spanning 10 offices across Europe
- Continued learning and development programs to help you grow professionally
We are an equal opportunities employer and welcome applications from diverse backgrounds. If you have special needs and require reasonable support during the application process, please let us know.
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