Customer Service Representative for Fashion Retail

hace 3 semanas


Barcelona, Barcelona, España Teleperformance Portugal A tiempo completo

About the Job

We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance Portugal. As a Customer Service Representative, you will be responsible for ensuring an adequate response time while delivering exceptional customer service.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via phone or written support.
  • Assist customers with their questions and concerns regarding our service, including identifying and processing potentially fraudulent orders.
  • Maintain excellent quality and efficiency to achieve our team targets.
  • Offer information on shipping and delivery options, as well as provide guidance on using our products.
  • Identify opportunities to upsell and cross-sell our services to customers.
  • Manage multiple emails in an efficient manner.

Requirements

  • Native level written and verbal communication skills in English.
  • Good level of social media responsiveness, including tracking and responding to customer comments.
  • Able to ensure positive message delivery to customers.
  • Strong problem-solving and argumentation skills.

Benefits

  • Opportunity to work for a leading multinational company.
  • Career progression and long-term development opportunities.
  • Inclusive environment and flexible working arrangements.
  • Comprehensive health insurance and initial flight expenses refund.
  • Free Portuguese language courses and sport activities.

Salary Range: €25,000 - €35,000 per year (dependent on experience), plus benefits and bonuses.



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