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Customer Support Ambassador for Luxury Automotive Brand
hace 1 mes
About the Role
You have experience in luxury customer service or the hotel industry and are based in Berlin. Our client – a luxury automotive brand – is looking for customer care agents to give customers the highest quality service.
About the Company
An innovative luxury automotive brand is creating an in-house Customer Interaction Center. They have offices worldwide to cater for the needs of their international clientele.
Responsibilities and Impact
Be the friendly and empathetic first point of contact for customers, representing the company professionally.
Contribute to the growth of the Customer Interaction Center by bringing fresh ideas.
Use your communication skills to resolve customer issues and maintain a good relationship.
Ensure every customer has a positive experience.
Requirements
Native level of German with a proficient level of English.
Previous experience in luxury Customer Service or the Hotel industry (min. 2 years).
Already based in Berlin.
Excellent verbal and written communication skills.
Ability to quickly understand customers’ needs and empathise with them.
Structured and well-organized way of working.
Experience working in the automotive industry is a plus.
