Luxury Brand Ambassador
hace 4 días
We are seeking a highly skilled Luxury Brand Ambassador to join our team at Initiate International in Cape Town, South Africa. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences to Danish speaking clients.
Key Responsibilities:- Provide world-class customer service via email, chat, and phone
- Assist customers with inquiries, order placements, returns, and product information
- Maintain a deep knowledge of our luxury product catalogue to offer personalized recommendations
- Handle and resolve customer complaints and concerns with professionalism and empathy
- Collaborate with cross-functional teams to enhance the overall customer experience
- Fluent in Danish, both written and spoken
- Proficiency in English for effective communication with colleagues and international customers
- Passion for luxury brands and products
- Exceptional communication and interpersonal skills
- Previous customer service experience, preferably in eCommerce or luxury retail
- Strong problem-solving abilities and attention to detail
- Ability to adapt to a fast-paced work environment
We offer a competitive salary range of R250,000 - R350,000 per annum, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About UsInitiate International is a leading provider of luxury eCommerce solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
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