Luxury Brand Ambassador

hace 4 días


Barcelona, Barcelona, España Initiate International A tiempo completo
About the Role

We are seeking a highly skilled Luxury Brand Ambassador to join our team at Initiate International in Cape Town, South Africa. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences to Danish speaking clients.

Key Responsibilities:
  • Provide world-class customer service via email, chat, and phone
  • Assist customers with inquiries, order placements, returns, and product information
  • Maintain a deep knowledge of our luxury product catalogue to offer personalized recommendations
  • Handle and resolve customer complaints and concerns with professionalism and empathy
  • Collaborate with cross-functional teams to enhance the overall customer experience
Requirements:
  • Fluent in Danish, both written and spoken
  • Proficiency in English for effective communication with colleagues and international customers
  • Passion for luxury brands and products
  • Exceptional communication and interpersonal skills
  • Previous customer service experience, preferably in eCommerce or luxury retail
  • Strong problem-solving abilities and attention to detail
  • Ability to adapt to a fast-paced work environment
Compensation and Benefits

We offer a competitive salary range of R250,000 - R350,000 per annum, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Us

Initiate International is a leading provider of luxury eCommerce solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.



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