Customer Service Ambassador for Luxury Brands

hace 1 mes


Barcelona, Barcelona, España Initiate International A tiempo completo

Customer Service Ambassador for Luxury Brands

At Initiate International, we're seeking a skilled Customer Service Ambassador to deliver exceptional service to our Danish speaking customers. As a key member of our team, you'll be responsible for providing world-class customer service via email, chat, and phone while maintaining a deep knowledge of our luxury product catalogue.

Key Responsibilities:

  • Deliver world-class customer service to Danish speaking customers
  • Assist customers with inquiries, order placements, returns, and product information
  • Maintain a deep knowledge of our luxury product catalogue
  • Handle and resolve customer complaints and concerns with professionalism and empathy
  • Collaborate with cross-functional teams to improve the overall customer experience

Requirements:

  • Fluent in Danish, both written and spoken
  • Proficiency in English to communicate effectively with colleagues and support international customers
  • Passion for luxury brands and products
  • Exceptional communication and interpersonal skills
  • Previous customer service experience, preferably in eCommerce or luxury retail


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