Customer Service Ambassador for Luxury Brands
hace 1 mes
Customer Service Ambassador for Luxury Brands
At Initiate International, we're seeking a skilled Customer Service Ambassador to deliver exceptional service to our Danish speaking customers. As a key member of our team, you'll be responsible for providing world-class customer service via email, chat, and phone while maintaining a deep knowledge of our luxury product catalogue.
Key Responsibilities:
- Deliver world-class customer service to Danish speaking customers
- Assist customers with inquiries, order placements, returns, and product information
- Maintain a deep knowledge of our luxury product catalogue
- Handle and resolve customer complaints and concerns with professionalism and empathy
- Collaborate with cross-functional teams to improve the overall customer experience
Requirements:
- Fluent in Danish, both written and spoken
- Proficiency in English to communicate effectively with colleagues and support international customers
- Passion for luxury brands and products
- Exceptional communication and interpersonal skills
- Previous customer service experience, preferably in eCommerce or luxury retail
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