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Automotive Customer Service Representative
hace 2 meses
Bosch, a leader in automotive excellence, is seeking an experienced customer service representative to join its dynamic team in Barcelona. As a tire expert, you will provide personalized recommendations and exceptional customer experiences.
Job DescriptionWe offer a unique opportunity for someone with strong communication skills and a passion for motor sports. Your main responsibilities will include:
- Providing tire recommendations based on customers' vehicle specifications and driving needs.
- Informing customers about ongoing promotions, discounts, and special offers.
- Handling customer complaints and inquiries with empathy and professionalism.
- Communicating with customers via phone, email, and chat.
- Collaborating with other departments to address customer concerns.
To succeed in this role, you should have:
- A strong customer service orientation with excellent communication and interpersonal skills.
- The ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A proactive and solution-oriented approach to customer inquiries and complaints.
- Previous experience in a customer service role is preferred.
- Fluent in English (both written and spoken).
We offer a competitive salary of approximately €30,000 per year, depending on experience. Our company promotes mixed teams and diversity, offering a rich and inclusive work environment. With our internal promotion policies, the potential for career advancement is within your reach. Embrace this opportunity to join a forward-thinking company that values work-life balance, professional development, and a supportive workplace culture.
Work ArrangementsYou will work Monday to Friday, from 09:00-18:00, with flexibility to work from home for the majority of the month. The opportunity for international remote work is also available, allowing you to work from Italy or any other EU country for up to 15 days per year. Not an expert in tires? No problem Our expert training team will provide comprehensive training to equip you with all the knowledge you need to excel in your role.
