Customer Service Ambassador for Automotive Industry
hace 2 semanas
In collaboration with Wibit Consulting & Services (Wibitcs), we are seeking to onboard a highly skilled Dutch-speaking Customer Support Representative to join our vibrant team in Barcelona. As a dynamic and fast-paced environment, this opportunity is ideal for individuals who are passionate about delivering exceptional customer service and thrive in a collaborative setting.
**Key Responsibilities:**
• Efficiently handle incoming customer inquiries via phone, email, chat, or automated alerts, ensuring that user needs are met quickly and effectively.
• Accurately record call details in the system, ensuring responses and resolutions meet the agreed Service Level Agreement (SLA).
• Stay updated on services and products, particularly those tailored to specific customer applications, to provide effective support and guidance.
• Escalate potential service issues to senior team members as needed to maintain smooth service delivery and ensure high-quality standards.
• Collaborate with other team members in their absence and contribute to regular team meetings to foster a positive and supportive team environment.
**Requirements:**
• Native or fluent in Dutch (verbal and written) and proficient in English (minimum B2 level).
• At least 1 year of experience in customer service is required. Experience in the automotive industry or familiarity with electric vehicles is a plus.
• Strong competency in IT platforms (Windows, MS Office, internet configuration) and the ability to navigate technical systems effectively.
• Excellent communication and customer care skills, with the ability to listen, understand, and address customer needs.
• A proactive attitude with the capability to take ownership of customer inquiries and resolve them efficiently.
**What We Offer:**
• Competitive Salary: An excellent remuneration package based on experience, skills, and performance, with an increased salary after 7 months. Our estimated annual salary for this role is €35,000 - €45,000, depending on qualifications and experience.
• Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM for a balanced work-life routine.
• Paid Leave: 23 working days of paid annual leave to recharge and relax.
• Positive Team Environment: Be part of a dynamic, creative team with a positive and friendly atmosphere, where you can grow and develop your skills.
• Growth Opportunities: Access to guidance and tools to help you reach your full potential and grow within the company.
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