Customer Service Liaison for Automotive Solutions
hace 2 semanas
Jujur is a company that values transparency and honesty in its recruitment solutions. We take the time to understand our clients' needs, setting realistic goals and providing fair treatment. As an honest and personal approach is key, we believe that treating others with dignity helps them grow. Below are the responsibilities and requirements of the Customer Support Representative role.
**Responsibilities:**
- Handle incoming customer inquiries via phone, email, chat, or automated alerts, addressing user needs efficiently.
- Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA.
- Maintain up-to-date knowledge of services and products tailored to individual customer applications.
- Escalate potential service issues to senior team members as needed.
- Adhere to project processes and procedures, ensuring compliance with contractual SLA.
- Provide coverage for other agents in their absence, whether within the same team or across different teams.
- Collaborate with the team on specific projects when requested.
- Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records.
- Participate in regular team meetings.
We offer a competitive salary based on experience, skills, and performance, estimated at 42,000€ per year, considering the location in Barcelona, Spain. The working schedule is Monday to Friday, 09:00 AM - 06 PM, with 23 paid annual leave days. You will be part of a dynamic and creative team with a positive atmosphere. Our guidance and tools will help you reach your full potential. Proficiency in Swedish is required, while proficiency in English is also necessary (minimum B2 level). A minimum of 1 year of customer service experience is required, with experience in the automotive industry being a plus. Familiarity with electric vehicles is preferred. Strong IT platform, equipment, and application knowledge is necessary. Excellent customer care skills and ability to listen to and understand customer needs are essential.
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