Customer Service Liaison

hace 7 días


Barcelona, Barcelona, España Marriott International A tiempo completo

Key Responsibilities

As a Customer Service Liaison with Marriott International, you will play a vital role in ensuring that our guests have an exceptional experience at our hotel. Your primary responsibility will be to assist guests with any issues or concerns they may have during their stay. This includes processing payments, resolving disputes, and answering queries. You will also be responsible for coordinating with housekeeping to ensure that rooms are ready for check-in and that all guest requests are met. Additionally, you will be tasked with running daily reports and identifying any special requests or issues that may arise. You will work closely with the management team to ensure that all procedures are followed and that the hotel is running smoothly.

Requirements

To be successful in this role, you will need to have excellent communication skills and be able to work well under pressure. You will also need to be able to multitask and prioritize tasks effectively. Previous experience in a customer-facing role is essential, as is a high school diploma or equivalent. You will also need to be able to lift up to 10 pounds without assistance and stand for extended periods of time. At Marriott International, we are committed to providing our guests with an exceptional experience, and we are looking for someone who shares our passion for delivering world-class service.


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