Customer Service Representative
hace 4 semanas
At Agilent, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in achieving this goal.
Key Responsibilities:
- Process formal quotes and orders with accuracy and responsiveness.
- Interface with sales and customers to provide accurate information, solve problems, and serve in various pre-sales and post-sales functions.
- Serve as a liaison between customers and internal organizations to resolve customer inquiries.
- Manage and coordinate the end-to-end customer experience by applying broad knowledge of customer situations, company processes, and compliance requirements.
- Identify and communicate process improvement opportunities to management.
- Perform routine administrative customer service duties using prescribed procedures.
Qualifications:
- Excellent written and verbal communication in English and Spanish and French.
- Time management, multitasking, and effective prioritization in a fast-paced environment.
- Demonstrated customer service focus.
- Strong computer and systems skills, including accurate data entry.
- Ability to work cohesively with diverse teams and communicate.
- Strong problem-solving skills.
- Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
- MS Office experience with emphasis on Excel. SAP / CRM experience preferred.
Agilent offers a competitive compensation and benefits package, including a company pension scheme, private healthcare, lunch vouchers, gym funding, and more. This is a permanent contract in a fast-growing global company.
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