Customer Service Representative

hace 4 semanas


Barcelona, Barcelona, España Agilent A tiempo completo

At Agilent, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in achieving this goal.

Key Responsibilities:

  • Process formal quotes and orders with accuracy and responsiveness.
  • Interface with sales and customers to provide accurate information, solve problems, and serve in various pre-sales and post-sales functions.
  • Serve as a liaison between customers and internal organizations to resolve customer inquiries.
  • Manage and coordinate the end-to-end customer experience by applying broad knowledge of customer situations, company processes, and compliance requirements.
  • Identify and communicate process improvement opportunities to management.
  • Perform routine administrative customer service duties using prescribed procedures.

Qualifications:

  • Excellent written and verbal communication in English and Spanish and French.
  • Time management, multitasking, and effective prioritization in a fast-paced environment.
  • Demonstrated customer service focus.
  • Strong computer and systems skills, including accurate data entry.
  • Ability to work cohesively with diverse teams and communicate.
  • Strong problem-solving skills.
  • Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
  • MS Office experience with emphasis on Excel. SAP / CRM experience preferred.

Agilent offers a competitive compensation and benefits package, including a company pension scheme, private healthcare, lunch vouchers, gym funding, and more. This is a permanent contract in a fast-growing global company.



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