Clinical Services Liaison
hace 6 días
We are seeking a skilled Clinical Services Liaison to join our team at ICON plc, a world-leading healthcare intelligence and clinical research organization.
The Clinical Services Liaison plays an active role in maintaining and expanding client relationships through quoting and delivering clinical outcome assessment (COA) licensing and translation services.
- Deliver high quality customer service by interfacing regularly with customers and facilitating discussions with operations and collaborating teams.
- Analyze clients' COA licensing and translation needs and provide an accurate proposal with timelines and budget.
- Support the preparation of client focused proposals and budgets.
- Manage a portfolio of key accounts and act as a COA licensing main contact for large strategic clients.
Our ideal candidate will possess excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.
Degree preferred. 1-3+ years of experience in client services and/or project coordination. Fluency in English both orally and in writing, with excellent communication skills.
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