Customer Service Liaison

hace 2 semanas


Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo

About the Role

We are seeking a highly skilled CUSTOMER SERVICE LIAISON to join our team at Centrient Pharmaceuticals Netherlands. As a key member of our Commercial/Customer Service department, you will play a crucial role in ensuring the smooth operation of our order management process.

Key Responsibilities

  • Act as a single point of contact for customer and order-related queries.
  • Collaborate with internal departments, including Sales, Supply Planning, and Logistics, to drive the order management process.
  • Responsible for end-to-end order life cycle management, from order booking to dispatch and documentation.
  • Provide dedicated real-time customer support via phone calls, regular meetings, and emails.
  • Meet all KPIs related to customer segmentation.

Requirements

  • Minimum 3+ years of experience in sales and/or call center environments.
  • Strong communication and problem-solving skills.
  • Ability to multitask, manage time, and prioritize.
  • Fluent English language skills, equivalent to upper intermediate level B.2.

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