Customer Service Liaison
hace 4 semanas
About Ukio
We are a pioneering startup in the residential real estate market, disrupting traditional norms with fully furnished and artfully designed apartments for flexible stays. Our mission is to empower individuals to live where they want, when they want, by removing the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc.
Our Culture
We value diversity, compassion, and honesty above all else in our team. We're a dynamic and collaborative environment where everyone from foodies to athletes, adventure seekers to art buffs can thrive. We grant full autonomy to our team members to act as the owners of their projects and tasks, embracing the unknown and creating exceptional experiences for our guests.
The Role
We're seeking a Guest Experience Specialist to join our Ukio team in Barcelona. As the voice of our company, you'll be responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall guest experience. Your excellent communication skills and fluency in English, French, and Spanish will be vital in raising the bar on Ukio's service standards.
Responsibilities
• Manage complex guest requests and organize visits, replacements, and repairs.
• Act as a liaison between customers and internal departments (technical support, product development, sales).
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