Customer Support Specialist for Tobacco Industry

hace 3 semanas


Barcelona, Barcelona, España Teleperformance Greece A tiempo completo

About Us
At Teleperformance Greece, we pride ourselves on being a part of the Japan Tobacco International team. Our goal is to make our business sustainable, innovative, and the fastest growing in its kind. We strive to deliver exceptional results while providing top-notch customer experiences.

Our Mission
We're looking for talented individuals who share our vision and are passionate about delivering outstanding customer service. As a Customer Support Specialist for JTI, you will be the primary point of contact for customer requests, representing one of the world's most esteemed companies in the tobacco industry.

Your Responsibilities
• Respond to inquiries about JTI's products via phone calls, emails, and chats, ensuring seamless customer experiences
• Utilize your excellent communication skills to resolve issues as they arise, addressing customers' concerns in a professional and timely manner
• Develop problem-solving skills to turn every customer into a happy one
• Collaborate with the team to provide top-class customer support

Your Qualifications
• Fluency in Serbian
• Excellent written and spoken English language skills
• Previous work experience as a customer support representative is an asset
• Highly developed communication skills and a genuine problem-solving mentality
• Tech-savviness and learning agility
• Positive attitude and ability to work well under pressure

What We Offer
We provide complete support to help you relocate to Greece, including flight ticket expenses, hotel accommodation, and assistance with finding a new place to live. Additionally, we offer:
• A competitive estimated salary range of €20,000 - €25,000 per annum, based on location and performance
• Opportunities for career growth and professional development
• A supportive and dynamic work environment
• Recognition and rewards for outstanding performance



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