Serbian Customer Service Expert For Tobacco Industry

hace 3 semanas


Barcelona, Barcelona, España Teleperformance Greece A tiempo completo

As a valued member of our team at Teleperformance Greece, you will have the opportunity to represent JTI - Japan Tobacco International, a leading player in the global tobacco market. We are committed to delivering exceptional customer experiences and making our business innovative, sustainable, and the fastest-growing in its kind. By joining us, you will contribute to this mission by being the primary point of contact for customer requests, representing one of the world's most esteemed companies in the tobacco industry.

Your Responsibilities:

  • Provide seamless customer service via phone calls, e-mails, and chats
  • Respond to inquiries about JTI's products and resolve issues as they arise in a professional and timely manner
  • Turn every customer into a happy customer by addressing their concerns with empathy and solutions
We offer complete support to help you relocate to Greece, including flight ticket expenses, hotel accommodation, and assistance with finding a place to live. Our company provides a comprehensive relocation package that includes all the necessary assistance to ensure a smooth transition.

You will bring:

Required Skills and Qualifications:

  • Fluency in Serbian
  • Very good use of English - both written and spoken language
  • Work experience as a customer support/customer care representative is considered an asset
  • Highly developed communication skills
  • Genuine problem-solving mentality and a deep sense of ownership
  • Tech savviness and learning agility
  • Positive attitude


What We Offer:
  • Competitive salary: €30,000 - €35,000 per year (depending on experience)
  • Opportunity to work with a leading player in the global tobacco market
  • Chance to develop your skills and advance in your career
  • A supportive team environment
  • Relocation package

Estimated Salary Range: €28,400 - €33,600 per year. This estimate is based on average salaries in Greece for similar positions and takes into account the level of experience required for the role. Please note that actual salaries may vary depending on individual circumstances.



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