Global Customer Service Representative for Tobacco Industry

hace 2 semanas


Barcelona, Barcelona, España Blu Selection A tiempo completo

Company Overview:
Your prospective new employer, Blu Selection, is a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. Located in Lisbon, they take care of their employees from career development to social integration.

Salary:
The salary conditions include two options: €950-€1,000 gross/month including free accommodation (shared flat, all bills included), or €1,300-€1,400 gross/month excluding accommodation.

Job Description:
You will be in charge of providing support and advice to customers regarding the brand's tobacco products. Your tasks will include answering incoming queries via phone, email, and chat, identifying issues, and providing solutions while ensuring a high level of customer satisfaction. You will also record data in the CRM system, provide ad-hoc support, and be a team player participating in the success of the team and project.

Required Skills and Qualifications:
To succeed in this role, you will need native-level German and at least B1 level English knowledge. You should understand the value and impact of good customer experience, be an attentive listener, comfortable and skilled at communicating with people, energetic, innovative, and working proactively at a fast pace. Additionally, you should be excited about intercultural communication and the expatriate lifestyle, willing to relocate to Lisbon for an international career and life experience, and have a valid Portuguese work permit.

Benefits:
This job offers many benefits, including yearly or 6 months contract, renewable; full-time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM - 8 PM); reimbursement of your initial flight expenses; airport pick-up; yearly two-way flight ticket back to your home country (within the EU); help in paperwork, opening bank account, etc. upon your arrival; private health insurance included from the first day of contract signature; free Portuguese lessons, cooking classes, sports activities, and social events organized by the company; and real career opportunities in different career paths.

Others:
Please note that living in or willing to relocate to Lisbon is required. The estimated salary for this position is around €1200-€1400 gross per month, depending on the accommodation option chosen.



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