Technical Customer Support Specialist
hace 3 semanas
We're a global technology and services leader that powers the brands of the future, looking for a Technical Customer Support Specialist to join our team in Barcelona. As a key member of our customer-facing team, you will play a critical role in ensuring the satisfaction of our clients' customers.
Career Growth and Personal Development
As a Technical Customer Support Specialist on our team, you will have the opportunity to grow and develop your skills in a dynamic and innovative environment. We'll provide you with all the training and support you need to succeed, as well as access to cutting-edge technologies and ongoing development opportunities.
Responsibilities
- Take incoming customer calls from boutiques and shops and resolve user demands in a timely manner
- Log call details onto call management systems and provide response and resolution within Service Level Agreement (SLA)
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
Qualifications
We're looking for talented individuals who are passionate about delivering exceptional customer experiences. To be successful in this role, you will need:
- Proficient or bilingual level of German and advanced level of English
- Strong customer-facing and customer-care skills
- Effective qualification skills to ensure comprehensive understanding of customer needs
- Working knowledge of IT platforms, equipment, and applications: Windows/MS Office
Benefits
In this role, we offer a competitive salary and benefits package, including:
- Full-time contract (39 hours/week) with a permanent position
- Salary €18,400 gross/year + up to €1,200 gross/year in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and project
- Career development programs and specialized courses
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