Customer Support Professional for International Travelers

hace 5 días


Barcelona, Barcelona, España Recruit4Work Sl A tiempo completo

At Recruit4Work Sl, we connect top talent with employers across various industries through our premier staffing and recruitment agency. Our goal is to provide the best customer experience for international travelers by hiring a Customer Support Representative for a prestigious travel company.

Job Summary

As a Customer Support Representative, you will be responsible for addressing the needs of our international travelers, providing excellent customer service via email and phone. Your role will involve listening to inquiries, responding to them, and mediating between travelers and accommodation suppliers worldwide.

Key Responsibilities
  1. Listening and Responding: You will listen to traveler inquiries, respond promptly, and ensure that their needs are met in a timely manner.
  2. Mediating Disputes: You will mediate disputes between travelers and accommodation suppliers, ensuring that both parties are satisfied with the resolution.
  3. Clarifying Inquiries: You will clarify inquiries regarding services, payments, and technical requirements, providing precise information and following established processes.
Requirements
  • Language Skills: Proficient in Icelandic (C2 level) and advanced English language skills.
  • Communication Skills: Excellent written and spoken communication skills, as well as interpersonal skills.
  • Technical Skills: Proficient in PC usage, including Office 365, CRM databases, and other internal platforms.
  • Mindset: Problem-solving, solution-oriented, positive, motivated, and capable of handling challenging customer issues.
  • Work Approach: Goal-oriented, adaptable to changing priorities and business processes.
Estimated Salary

We estimate the salary for this position to be around €30,000 per year, considering the location in Barcelona, Spain, and the required skills and qualifications.

Benefits
  • Feel Good Program: Includes Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more.
  • Health Insurance: Free private health insurance is available upon securing a permanent contract.
  • Flexible Remuneration: Options for nursery school transport after the probation period.
  • Work Environment: A multicultural and international atmosphere with modern office spaces, well connected by public transport and close to the Westfield Glories shopping mall.
  • Perks: Free coffee daily and free fruit once a week.
  • Career Development: Be part of an industry-leading department with great opportunities for learning and career growth.
  • Training: Three weeks of initial training and ongoing personal coaching.
Location

This position is located in Barcelona, Spain.



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