Financial Transaction Support Specialist

hace 6 días


Barcelona, Barcelona, España Lodgify A tiempo completo

Company Overview: Lodgify is a fast-growing company leading the vacation rental industry with innovative software. With $30M raised, our platform empowers property owners and managers to efficiently manage their businesses online. We have an international team of over 350 people from more than 60 nationalities, founded in Barcelona.

Role Overview

We're seeking a Payment Operations Specialist to support our Fintech team's growth. This role will help build a world-class payments operations team that fosters innovation, ensures compliance, and delivers exceptional service to merchants. By automating processes and driving operational excellence, we aim to contribute to a secure and scalable payment ecosystem.

Key Responsibilities
  • Maintain and supervise merchant accounts, providing accurate, efficient, and compliant support while continuously improving workflows and resolving issues.
  • Support merchants during onboarding, monitoring onboarding and payment workflows, and executing payment policies ensuring accuracy and compliance.
  • Document payment processes and procedures, supporting requests related to payouts and fraud, and analyzing payment trends to propose improvements.
  • Prepare and submit merchant reports, reconcile daily payments transactions with the finance department, and support the implementation of new payment-related products and services.
Requirements
  • 2 years of experience in payment operations, dispute, or chargeback management.
  • Strong written and verbal communication skills in English (another European language is a plus).
  • A proactive mindset with a positive, solution-oriented approach.
  • Strong understanding of payment systems and banking processes.

Salary: Estimated $80,000 - $120,000 per year based on location and experience.

About Us

You'll be part of a growing, dynamic company with a truly international team.



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