Customer Support Specialist

hace 2 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo
Overview

Cpm International is a global company with a presence in over 30 countries, offering multilingual support in various languages to cater to diverse markets. Our focus lies in customer service, sales, and technical support solutions for clients worldwide.

Salary and Benefits

The estimated salary for this position is €23,000 gross per year. In addition to the competitive compensation, we offer a range of benefits, including 24 holiday days per year on a full-time basis, best-in-class people engagement activities, ongoing training and development opportunities, and an employee assistance program providing free, confidential guidance and support.

Job Description

We are seeking a Customer Support Specialist to join our team in Barcelona, Spain. The ideal candidate will be responsible for handling contacts over the phone and via email, prioritizing customer satisfaction, and supporting our drivers and passengers by responding to their questions and concerns in a timely manner.

Requirements

To succeed in this role, you will need to possess fluency in both written and spoken German, as well as excellent communication skills in English. Previous experience in the customer service industry, ideally in a Contact Centre environment, is also essential. Additionally, you should be patient, empathic, autonomous, and fast-learning, with a proactive 'can-do' attitude.

What We Offer

In return for your hard work and dedication, we provide a comprehensive introduction to operations, technology management, and on-demand mobility through fully paid training. You will also have access to exclusive perks and rewards as a valued member of our organisation, including discounted private health insurance and LinkedIn training courses. If you refer a friend, you can also take advantage of our referral program and earn a bonus.



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