Customer Support Specialist

hace 2 días


Barcelona, Barcelona, España Flutter Entertainment Plc A tiempo completo

Company Overview
The role of a Customer Support Specialist is key to ensuring our customers have an exceptional experience. As the largest online gaming, poker, and sports betting company in the world, we are constantly acquiring new players and expanding our presence in regulated markets worldwide.

Job Description
We are looking for a highly skilled Customer Support Specialist – Spanish and English to join our busy data-driven team based in Sofia, Bulgaria. This is a day shift role with dynamic starting times between 8 am and 3 pm and finishing between 5 pm and midnight distributed throughout the week.

Key Responsibilities
- Liaise directly with customers via messaging service tools and occasionally through our ticketing system to answer their questions and resolve their queries
- Inform customers of any upcoming promotions, regulation changes, and requirements in a timely manner
- Provide fast, accurate, thorough, and friendly responses to customer inquiries
- Stay up-to-date with all PokerStars guidelines, policies, and procedures
- Assist customers as requested by management, completing tasks such as informing customers about upcoming events or promotional offers

Requirements
- Previous experience in a customer-facing role is not required but relevant experience or interest in customer support, online gaming, or online payment processing is considered an advantage
- Excellent communication skills, both written and verbal, with the ability to adapt to different communication styles
- Strong problem-solving skills and ability to work in a fast-paced environment

Benefits
- Comprehensive training course tailored to aid you in your new job and enable you to work further with our knowledge base, promotional materials, and ever-evolving environment
- Opportunity to work from home on a bi-weekly basis, allowing you to combine remote work with collaboration in our modern office
- Competitive salary range: £25,000 - £35,000 per year, depending on experience



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