Account Health Support Specialist With German Language Expert

hace 1 semana


Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completo

We are seeking an experienced Account Health Support Specialist to join our team in Barcelona, Spain. This is a unique opportunity to work with Amazon's Selling Partners and provide exceptional customer service.

About the Role

As an Account Health Support Specialist, you will be responsible for supporting Amazon's Selling Partners through two channels of communication: phone and email. You will manage high volumes of inbound and outbound calls and emails, ensuring that all issues are resolved efficiently and effectively.

Key Responsibilities
  1. Supporting Amazon's Selling Partners to resolve any incoming issues via phone and email
  2. Managing high volumes of inbound and outbound calls and emails (up to 80% of work time)
  3. Strong investigation skills to find the root cause of Account Health related issues
  4. Navigating Sellers to provide viable solutions
Requirements
  • High school diploma or equivalent
  • Previous experience providing support and service to customers
  • Language proficiency (C1 level) in English and German
  • Intermediate competency with Windows, Microsoft Word, Outlook, and Excel
  • Able to use online communication and collaboration tools with ease
Benefits

We offer a competitive salary of approximately €30,000 - €40,000 per year, depending on experience, plus additional benefits:

  • Rotating shifts Sunday - Saturday, ranging from 8 AM to 6 PM depending on role
  • Office-based role at our premier office facility in Barcelona, Spain, with flexibility to work from home up to 2 days per week
  • State-of-the-art facilities featuring eight floors of modern, upscale interiors, company subsidized canteen, onsite parking, showers, rooftop terrace, conveniently close to shopping, restaurants, and public transport

We are committed to delivering outstanding customer service and strive for perfect customer interactions every time. If you have a strong record of customer focus, excellent communication skills, and a keen interest in process improvement, we encourage you to apply.



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