Account Health Support Professional
hace 2 semanas
Company Overview: Amazon Spain Services, S.L.U. is a leading provider of services to individuals and businesses alike. Our team is dedicated to ensuring that our customers receive the best possible experience.
Salary: The estimated annual salary for this role is around €28,000 - €35,000 depending on qualifications and experience.
Job Description: As an Account Health Support Specialist, you will play a critical role in ensuring the smooth operation of our selling partners' accounts. You will be responsible for resolving issues via phone and email, managing high volumes of inbound and outbound calls, and identifying sellers' needs to provide solutions.
Required Skills and Qualifications:
- High school diploma or equivalent required
- Previous experience providing support and service to customers essential
- Language proficiency in English, Polish, and any other language supported by AHS (German, Italian, French, Spanish, Turkish)
- Intermediate competency with Windows, Microsoft Word, Outlook, and Excel
- Able to use online communication and collaboration tools with ease
Benefits: As a member of our team, you will enjoy a range of benefits including company subsidized canteen, onsite parking, showers, rooftop terrace, conveniently close to shopping, restaurants, and public transport. You will also have the opportunity to work in a state-of-the-art facility featuring eight floors of modern, upscale interiors.
Key Job Responsibilities:
- Supporting Amazon's selling partners to solve any incoming issues via 2 channels of communication (Phone & Email)
- Managing high volumes of inbound and outbound calls (up to 80% of work time) & emails
- Strong investigation skills to find root cause of Account Health related issues and the ability to navigate Sellers in providing viable solutions
- Identifying Seller's needs, clarifying information, researching every issue and providing solutions
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