Account Health Support Specialist
hace 1 semana
Account Health Support Specialist
We are seeking an experienced and customer-focused Account Health Support Specialist to join our team in Barcelona, Spain. As a key member of our customer service team, you will be responsible for providing top-notch support to Amazon's Selling Partners via phone and email.
About the Role:In this role, you will work closely with Sellers to resolve any issues that may arise during their interactions with Amazon. Your expertise in Portuguese language and culture will enable you to effectively communicate with Sellers from Brazil and other Portuguese-speaking countries.
You will also be responsible for managing high volumes of inbound and outbound calls and emails, as well as investigating and resolving complex account-related issues. Your strong analytical skills and ability to navigate various software tools will be essential in delivering exceptional customer service.
We are looking for a candidate who is passionate about delivering outstanding customer experiences and has excellent communication and problem-solving skills. If you are a self-motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Responsibilities:- Provide exceptional customer service to Amazon's Selling Partners via phone and email.
- Manage high volumes of inbound and outbound calls and emails.
- Investigate and resolve complex account-related issues.
- Analyze data and make informed decisions to drive business growth.
- Collaborate with internal stakeholders to achieve business objectives.
- Bachelor's degree or equivalent in a related field.
- Minimum 2 years of experience in customer-facing roles.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment.
We offer a competitive salary of €45,000 per annum, plus benefits and opportunities for professional growth and development.
Location:This role is based in Barcelona, Spain, and requires flexibility to work varied shifts, including weekends.
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