Account Health Support Specialist With Language and Communication Expertise
hace 4 semanas
We are seeking a highly skilled Account Health Support Specialist to join our team in Barcelona, Spain. This is an exciting opportunity to work with Amazon's Selling Partners and provide exceptional customer service via phone and email.
Job Description:- Support Amazon's Selling Partners by resolving incoming issues via phone and email channels
- Manage high volumes of inbound and outbound calls (up to 80% of work time) & emails
- Investigate root causes of Account Health-related issues and provide viable solutions
- Identify Seller needs, clarify information, research every issue, and provide solutions
- Exemplify Amazon's Leadership Principles, such as Customer Obsession, by consistently displaying empathy and passion for customers
- High school diploma or equivalent
- Previous experience providing support and service to Customers
- Proficiency (C1 level) of English & Portuguese
- Intermediate competency with Windows, Microsoft Word, Outlook, and Excel
- A competitive salary: €34,000 per annum
- Private Healthcare Plan
- Diverse and inclusive workplace culture
- Opportunities for career growth and development
Amazon is committed to a diverse and inclusive workplace. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
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