Global Language and Communication Training Specialist
hace 2 días
Company Overview
Learnlight is an innovative EdTech company dedicated to empowering trainers in delivering impactful language, intercultural, and communication skills training online and offline. With a presence in over 180 countries, we partner with renowned blue chips and institutions worldwide. Our mission-driven approach has led to widespread adoption of our communication skills training among more than 1,500 companies and over 700,000 workplace learners.
Your Career Opportunity
In this exciting new role, you will report directly to the Regional Head of Client Success Management on full-time hours and work remotely from home. As a Global Language and Communication Training Specialist, you will have a direct impact on building trustful relationships and providing ongoing support to our clients, implementing new programs, and driving business growth.
Key Responsibilities:
- Develop strong relationships with clients, serving as the primary point of contact throughout the program.
- Lead the implementation of programs, including client onboarding, product training, and webinars.
- Ensure all key client data is tracked in systems and manage learner performance through key metrics in Dynamics.
- Agree with clients on reporting needs, communication plans, objectives, and program requirements.
- Serve as the primary contact for client escalations from the Learner Success Management team, handling complaints with appropriate solutions within SLA timelines.
- Update client information in systems and create platform contracts with agreed conditions, ensuring necessary data is transferred to relevant departments for program launch.
- Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction. Collaborate with Finance to ensure billing is accurate and timely.
- Evaluate opportunities for upselling or new product development.
What You'll Offer:
- Advanced proficiency in both German and English languages.
- Exceptional ability to communicate (internally and externally) and foster positive business relations.
- Client-centric approach with the ability to adapt to different client profiles, including managing difficult conversations.
- Demonstrate agility and autonomy with technology (Dynamics, Learnlight platform etc.).
- Working proficiency in Microsoft Office 365.
Compensation and Benefits:
The estimated annual salary for this position is $80,000-$110,000, depending on experience. Additionally, you can enjoy generous paid time off, including public holidays and two company-wide days off per year to recharge.
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