Global Client Onboarding and Training Specialist

hace 3 días


Barcelona, Barcelona, España Shiji Group A tiempo completo

About Shiji Group


Shiji Group is a leading technology provider for the hospitality industry, serving over 60,000 properties internationally.



Job Description:

We are seeking an experienced Training & Implementation Specialist to join our team. As a key member of our Customer Success Team, you will be responsible for delivering exceptional client onboarding and training experiences, ensuring seamless adoption and utilization of our ReviewPro tool.



Key Responsibilities:

  • Serve as primary point of contact for clients during product implementation, establishing trusted advisor relationships and monitoring onboarding progress.
  • Provide comprehensive training to clients on the ReviewPro tool and hospitality best practices, in multiple languages (fluent English, Spanish, French, or German).
  • Drive increased adoption and engagement of features and functionality, proactively monitoring client engagement and health levels through regular interactions.
  • Collaborate with the Customer Success Team to resolve bugs and issues, identifying upsell and cross-sell opportunities.
  • Deliver agreed outcomes for customers, ensuring their success with our ReviewPro tool.


Requirements:

  • Fluency in English, Spanish, and French, or German.
  • Excellent relationship-building and people-oriented skills, with experience in customer support or success roles.
  • Strong aptitude for technology, results-driven, and self-motivated individual with a positive attitude and excellent communication skills.
  • High level of organizational skills with ability to work well under pressure, networking skills, and adaptability.


Benefits:

  • Free coffee, tea, and fresh fruit at the office.
  • Flexible working hours and hybrid model of work.
  • Brand-new offices located in the center of Barcelona.
  • International team and fantastic work environment.
  • Team building activities and charity donation programs.
  • Discounts on private health insurance, ticket restaurant, transport, etc.
  • Compressed hours on Fridays during the summer.


Salary:

The estimated salary for this role is $50,000-$70,000 per year, depending on experience and qualifications.



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