Global Client Onboarding and Training Specialist
hace 3 días
About Shiji Group
Shiji Group is a leading technology provider for the hospitality industry, serving over 60,000 properties internationally.
Job Description:
We are seeking an experienced Training & Implementation Specialist to join our team. As a key member of our Customer Success Team, you will be responsible for delivering exceptional client onboarding and training experiences, ensuring seamless adoption and utilization of our ReviewPro tool.
Key Responsibilities:
- Serve as primary point of contact for clients during product implementation, establishing trusted advisor relationships and monitoring onboarding progress.
- Provide comprehensive training to clients on the ReviewPro tool and hospitality best practices, in multiple languages (fluent English, Spanish, French, or German).
- Drive increased adoption and engagement of features and functionality, proactively monitoring client engagement and health levels through regular interactions.
- Collaborate with the Customer Success Team to resolve bugs and issues, identifying upsell and cross-sell opportunities.
- Deliver agreed outcomes for customers, ensuring their success with our ReviewPro tool.
Requirements:
- Fluency in English, Spanish, and French, or German.
- Excellent relationship-building and people-oriented skills, with experience in customer support or success roles.
- Strong aptitude for technology, results-driven, and self-motivated individual with a positive attitude and excellent communication skills.
- High level of organizational skills with ability to work well under pressure, networking skills, and adaptability.
Benefits:
- Free coffee, tea, and fresh fruit at the office.
- Flexible working hours and hybrid model of work.
- Brand-new offices located in the center of Barcelona.
- International team and fantastic work environment.
- Team building activities and charity donation programs.
- Discounts on private health insurance, ticket restaurant, transport, etc.
- Compressed hours on Fridays during the summer.
Salary:
The estimated salary for this role is $50,000-$70,000 per year, depending on experience and qualifications.
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Team Global A tiempo completoAt Team Global, we are shaping technology and empowering businesses with innovative digital services. As a Technical Support Specialist - Integration and Onboarding, you will be part of our team that serves over 3.3 million customers in Europe and has more than 2000 experts to support them.This role involves assisting our end-users with questions concerning...
-
Product Training Specialist
hace 3 días
Barcelona, Barcelona, España Grifols A tiempo completoAbout the RoleGrifols is a global healthcare company dedicated to improving the health and well-being of people worldwide. We are seeking a Product Training Specialist to join our team.Key ResponsibilitiesDesign and implement training strategies and plans aligned with the business.Assess training needs for new and existing employees.Develop and deliver...
-
Onboarding & Training Specialist - English & German Speaking
hace 3 semanas
Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completoAbout the Role:We are seeking a highly skilled Onboarding & Training Specialist to join our team at D-Edge Hospitality Solutions. As a key member of our team, you will be responsible for ensuring the successful activation and implementation of our suite of products for hotels worldwide.Your Key Responsibilities:Set up products included in the contract for...
-
Barcelona, Barcelona, España Loungeup A tiempo completoJob DescriptionWe are seeking a highly skilled Onboarding & Training Specialist to join our team. As a key member of our implementation team, you will be responsible for ensuring the successful activation and implementation of our D-EDGE Suite of products for our customers.Key Responsibilities- Ensure successful activation and implementation of D-EDGE Suite...
-
Compliance Training Specialist
hace 4 semanas
Barcelona, Barcelona, España Payoneer A tiempo completoJob Title: Compliance Training Specialist - Global Compliance ExpertJob Summary:We are seeking a highly skilled Compliance Training Specialist to join our team at Payoneer. As a key member of our compliance team, you will be responsible for designing, developing, and implementing an effective compliance training program tailored to the specific needs of...
-
Customer Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoWe're looking for a talented Customer Onboarding Specialist to join our team in Barcelona. As a key member of our customer success team, you'll be responsible for providing software training to our hotel customers across Europe via screenshare, chat, and phone.You'll use an engaging and informative style to ensure our customers understand how to use our...
-
Customer Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoAt SiteMinder, we foster a culture of diversity and inclusion, where employees can bring their unique perspectives and backgrounds to work. Our diverse team enables us to revolutionize the way we serve our customers. We're constantly innovating our hotel commerce platform to simplify the booking process for accommodation owners. As a Customer Onboarding...
-
Digital Marketing Specialist
hace 4 días
Barcelona, Barcelona, España Recruitment Direct A tiempo completoWe are seeking a highly motivated Digital Marketing Specialist to join our team in Barcelona. As a key member of our onboarding team, you will be responsible for assisting new clients in launching and developing their online advertising campaigns.Key Responsibilities:Serve as a trusted consultant to onboard and develop PPC campaignsIdentify and comprehend...
-
Global Sales Training Specialist
hace 4 semanas
Barcelona, Barcelona, España Institut Straumann Ag A tiempo completoAbout Straumann GroupThe Straumann Group is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation, and quality in replacement, corrective, and digital dentistry.In collaboration with leading clinics, institutes, and universities, the...
-
Onboarding Specialist for International Client Success
hace 4 semanas
Barcelona, Barcelona, España Virtuagym A tiempo completoAbout the Role:Virtuagym is seeking a highly skilled Onboarding Specialist to join our International Client Success team. As a key member of our team, you will be responsible for ensuring a seamless onboarding experience for our clients, setting them up for success with our software and services.Key Responsibilities:Develop and implement effective onboarding...
-
Customer Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoAbout UsAt SiteMinder, we believe that our employees' individual contributions drive our success. We strive to create a diverse and inclusive culture that enables our employees to bring their unique perspectives to work.Our MissionWe're a team of innovators who love technology, but know that hoteliers want things to be simple. Since 2006, we've been...
-
Training Development Specialist
hace 3 días
Barcelona, Barcelona, España Grifols A tiempo completoAbout GrifolsAt Grifols, we believe in the power of diversity and equal opportunities. As a global healthcare company, we are committed to improving the health and well-being of people around the world.Job Title: Training Coordinator SpecialistJob SummaryThe Training Coordinator Specialist will be responsible for coordinating and providing support for the...
-
Digital Marketing Specialist
hace 3 días
Barcelona, Barcelona, España Recruitment Direct A tiempo completoJob Overview: As a Digital Marketing Specialist, you will play a vital role in onboarding and developing new clients within our portfolio. Your primary responsibility will be to assist clients in launching and growing their online advertising campaigns.Salary and Benefits: This position comes with a competitive salary of €26,284 gross/year, including up to...
-
Customer Care Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our team at Qonto. As a key member of our Onboarding department, you will play a crucial role in ensuring a seamless onboarding experience for our customers.As a Customer Care Onboarding Specialist, you will be responsible for providing exceptional support to our...
-
Digital Marketing Specialist
hace 22 horas
Barcelona, Barcelona, España Recruitment Direct A tiempo completo**Job Summary**We are seeking a skilled Digital Marketing Specialist to join our team at Recruitment Direct. As a Junior Campaign Specialist, you will work closely with new clients to launch and develop their online advertising campaigns.About the RoleThis is a target-driven position that requires collaboration within an onboarding team while working towards...
-
Campaigns Specialist
hace 2 semanas
Barcelona, Barcelona, España Teleperformance-Crit A tiempo completoCampaigns Specialist - New Client OnboardingIn this role, you will partner with a portfolio of new clients to develop their first online advertising campaigns and contribute to their business success. You will work in a target-driven environment, aiming to meet individual targets and contribute to a larger onboarding team. Your responsibilities will include...
-
Customer Support and Training Specialist
hace 4 semanas
Barcelona, Barcelona, España Loyal Guru A tiempo completoLoyal Guru is a company that aims to improve the way supermarkets and retailers interact with their customers. Our cloud-based platform allows food retailers to collect data from consumer purchases in real-time, creating micro-segments based on purchase behavior and launching personalized offers. We are looking for a Customer Support and Training Specialist...
-
Customer Onboarding Expert
hace 4 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoWe're a global team of innovators at Siteminder, passionate about simplifying hotel commerce for our customers. As our Customer Onboarding Specialist, you'll play a key role in ensuring our hotel customers across Europe get the most out of our platform.You'll provide expert training and support to our customers, using a combination of screenshare, chat, and...
-
Onboarding and Training Coordinator
hace 3 días
Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completoJob SummaryWe are seeking a highly skilled Onboarding and Training Coordinator to join our team at D-Edge Hospitality Solutions. As a key member of our team, you will be responsible for ensuring the successful activation and implementation of our suite of products for hotels worldwide. Your primary focus will be on guiding and animating training sessions for...
-
Customer Onboarding Specialist
hace 4 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoWe're looking for a skilled Customer Onboarding Specialist to join our team at SiteMinder. As a key member of our customer success team, you will be responsible for providing software training to our hotel customers across Europe via screenshare, chat, and phone.You'll use an engaging and informative style to ensure our customers understand how to use our...