Onboarding and Training Coordinator
hace 7 días
We are seeking a highly skilled Onboarding and Training Coordinator to join our team at D-Edge Hospitality Solutions. As a key member of our team, you will be responsible for ensuring the successful activation and implementation of our suite of products for hotels worldwide. Your primary focus will be on guiding and animating training sessions for our customers, as well as being the first point of contact for new hotels.
Key Responsibilities
• Set up products included in the contract for the hotel
• Ensure processes are followed for smooth activation and implementation
• Follow the onboarding journey and collect all necessary information for product configuration
• Record and update all activation and implementation tasks and status into Salesforce CRM
• Log tickets properly in Salesforce CRM for all issues encountered during activation and implementation
• Stay up-to-date with D-Edge products and features evolutions
• Manage online or on-site training sessions
Requirements
• Proactive and able to work independently
• Flexible and strong analytical skills with attention to detail
• Problem-solving and teamwork skills
• Project management skills
• Outstanding communication and writing skills
• Experience in a b2b technology company or hotels
• Knowledge of the Hospitality, GDS, or OTA industry
• Fluency in English and German language
• Google Suite experience a plus
Why Choose Us
We offer a remote-friendly work environment, meal vouchers, health insurance, and career development opportunities. Join us and be part of a dynamic team that values adaptability, open communication, and a commitment to excellence.
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