Technical Support Specialist

hace 4 semanas

Barcelona, Barcelona, España Team Global A tiempo completo

At Team Global, we are shaping technology and empowering businesses with innovative digital services. As a Technical Support Specialist - Integration and Onboarding, you will be part of our team that serves over 3.3 million customers in Europe and has more than 2000 experts to support them.

This role involves assisting our end-users with questions concerning operating systems, hardware, software, cloud services, and IdP. You will help the end-users remotely and in person, adeptly navigating them through system configurations and troubleshooting procedures, resolving issues, and ensuring comprehensive support throughout the entire process.

In addition to these responsibilities, the Technical Support Specialist - Integration and Onboarding will also play a crucial role in supporting newly acquired companies during mergers and acquisitions.

This includes:

  • Onboarding and Integration: Assisting with onboarding new employees from acquired companies, ensuring they have access to necessary systems and resources
  • System Integration: Helping to integrate the IT systems of newly acquired companies with our existing infrastructure. Follow up with customers to ensure satisfactory service.
  • Training and Support: Providing training sessions and ongoing support to new employees to ensure a smooth transition
  • Issue Resolution: Addressing any technical issues that arise during the integration process promptly and efficiently

Requirements:

  • 3-5 years of experience in IT Support including hands-on experience with operating systems, hardware, software, and cloud services
  • Proven experience in supporting IT integration during mergers and acquisitions, including onboarding and system integration
  • Excellent troubleshooting abilities to resolve technical issues efficiently and effectively
  • Strong verbal and written communication skills to provide clear instructions and support to end-users
  • A commitment to delivering best-in-class support and ensuring a positive experience for all end-users

We value respect, openness, and trusted collaboration. We do not tolerate intolerance. Everyone is welcome here.

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