Technical Support Specialist

hace 7 días

Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo
Customer Service Role

At D-Edge Hospitality Solutions, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our Customer Service department, you will be responsible for providing technical support to our clients, helping them to resolve issues with our suite of tools.

Key Responsibilities:
• Provide technical support to clients via phone, email, and other communication channels
• Investigate and resolve customer issues in a timely and professional manner
• Escalate unresolved cases to higher-level support teams as needed
• Train and mentor junior colleagues to ensure knowledge sharing and skill development

Requirements:
• Strong technical skills and ability to learn new systems quickly
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

About Us:
D-Edge Hospitality Solutions is a leading provider of cloud-based e-commerce solutions for the hospitality industry. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a talented Technical Support Specialist to join our team.

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