Health and Wellness Support Specialist

hace 2 semanas


Barcelona, Barcelona, España Virtuagym A tiempo completo

Company Overview: Virtuagym is a rapidly growing innovator in the health and fitness sector, driven by a strong vision to make the world a better place. Our international team is passionate about creating positive change through digital solutions.

Salary: €40,000 - €50,000 per year (based on experience), paid in monthly installments of approximately €3,333 - €4,167.

Job Description:

We are seeking an exceptional Health and Wellness Support Specialist to join our CS DACH & International Team. As a key member of our remote support team, you will play a vital role in ensuring customer satisfaction and providing top-notch support services to our German-speaking customers and international markets.

Key Responsibilities:

  • Provide expert support via phone and email to resolve customer inquiries and issues.
  • Collaborate with the product department to identify and implement process improvements.
  • Maintain strong relationships with customers through proactive communication and issue resolution.
  • Identify opportunities for upselling and cross-selling to maximize customer lifetime value.
  • Contribute to the development of knowledge bases and documentation to improve internal efficiency.

Required Skills and Qualifications:

  • Excellent technical understanding and logical thinking skills.
  • Proven problem-solving skills and attention to detail.
  • Fluent German language skills and good English language skills.
  • Positive attitude and adaptability in a fast-paced environment.
  • Experience in SaaS/software support or related fields.

Benefits:

  • Remote working from Spain, with the possibility of working from abroad within Europe for up to 12 weeks per year.
  • 23 paid vacation days per year (based on a full-time contract).
  • A comprehensive home office setup and hardware provided.
  • Access to the Virtuagym Health Program, featuring video-on-demand workouts and meditation through the VG platform.
  • Unlimited access to on-demand coaching with psychologists through the OpenUp platform.

About Virtuagym: We believe in making a positive impact on people's lives through innovative health and wellness solutions. Join us in shaping the future of digital fitness and healthcare


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