Account Health Support Specialist with Operational Excellence
hace 2 semanas
**Overview**
About Amazon Spain Services, S.L.U.
We are a customer-obsessed company that strives to be Earth's most customer-centric. Our mission is to provide an unparalleled shopping experience for our customers and to help our business partners grow and succeed on our platform.
About the Role
The Account Health Specialist plays a crucial role in ensuring the health and success of our sellers on the Amazon platform. As a primary interface between Amazon and our business partners, you will act as a trusted advisor, providing expert guidance and support to resolve issues and improve seller performance.
Key Responsibilities
* Provide world-class support to sellers via phone and email* Resolve issues related to Amazon's business policies, operational processes, and technology platforms* Collaborate with cross-functional teams to develop innovative solutions and self-help tools* Stay up-to-date with changing market trends and industry developments* Maintain accurate records and reports to track progress and metrics
Requirements
* High school diploma or equivalent* Experience providing support and service to customers (prior contact center experience preferred)* Fluent in English and Portuguese* Intermediate competency with Windows, Microsoft Word, Outlook, and Excel* Excellent verbal and written communication skills* Ability to multitask and work in a fast-paced environment* Strong problem-solving skills and attention to detail* Commitment to delivering outstanding customer service and process improvement
Working Conditions
* Shifts with weekend rotation (up to 2 weekends per month)* Working hours: 13:02 - 21:00 CET (support for selling partners based in Brazil)* Presence in the office required 5 days a week at our premier office facility in Barcelona, Spain
Salary:** €38,000 - €50,000 per annum**, depending on experience and qualifications
Estimated salary range based on location and industry standards.
Amazon offers a competitive compensation package, comprehensive benefits, and opportunities for career growth and development in a dynamic and innovative company.
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