Amazon Account Health Specialist
hace 1 semana
We are seeking a highly motivated and detail-oriented Amazon Account Health Specialist to join our team. This role requires strong customer service skills, technical knowledge, and the ability to work in a fast-paced environment.
Job DescriptionThis is an office-based role that involves supporting Amazon's Selling Partners to solve any incoming issues via phone and email. The successful candidate will have a commitment to delivering outstanding customer service, a strong record of customer focus, and a keen interest in process improvement.
- Supporting Amazon's Selling Partners to solve any incoming issues via 2 channels of communication (Phone & Email)
- Managing high volumes of inbound and outbound calls (up to 80% of work time) & emails
- Strong investigation skills to find root cause of Account Health related issues and the ability to navigate Sellers in providing viable solutions.
- Identifying Seller's needs clarifying information researching every issue and providing solutions
- Exemplifying Amazon's Leadership Principles such as Customer Obsession by consistently displaying a genuine empathy and passion for our customers delivering an exceptional customer care experience with every contact.
- Building sustainable relationships while engaging customers by going the extra mile
- Ability to consistently achieve productivity and quality performance goals.
- High school diploma or equivalent.
- Previous experience providing support and service to Customers
- Language: Proficiency (C1 level) of English & Portuguese
- Technical Skills: Intermediate competency with Windows Microsoft Word Outlook and Excel Able to use online communication and collaboration tools with ease
At Amazon, we believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Our estimated salary range for this position is €24,000 - €28,000 per year.
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