Technical Support Specialist for International Outsourcing

hace 2 días


Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is collaborating with a leading company to find a highly skilled French-speaking technical support specialist for their Barcelona office. This full-time role involves handling customer inquiries and resolving issues efficiently while maintaining up-to-date knowledge of services and products.

Duties and Responsibilities:
  • Handle incoming customer inquiries via phone, email, chat, or automated alerts, addressing user needs promptly.
  • Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA.
  • Maintain current knowledge of services and products, particularly those tailored to individual customer applications.
  • Evaluate potential service issues and escalate them to senior team members as needed.
  • Comply with all project processes and procedures.
  • Adhere to contractual SLA requirements.
  • Provide coverage for other agents during absences.
  • Collaborate with the team on specific projects when requested.

The ideal candidate will be a native/fluent French speaker, both verbally and written, with proficiency in English (B2 level). A minimum of 1 year of customer service experience is required, preferably in technical support, along with advanced IT knowledge in signal path connectivity, wireless networking, music, and audiovisual products.

Benefits:
  • An excellent remuneration package based on experience, skills, and performance.
  • A working schedule from Monday to Friday, 09:00 AM - 06 PM.
  • 23 paid annual leave days.
  • Guidance and tools to reach full potential.

We estimate the salary to be around €35,000 - €45,000 per annum, depending on experience.



  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Job Title: Technical Support SpecialistLocation: Athens, GreeceOur company, a leading provider of contact centre outsourcing services, is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via phone, email, and chat. Your primary goal will...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Role Overview:Cpm International is seeking a skilled Technical Support Specialist to join their team in Barcelona. As a Technical Support Specialist, you will be responsible for providing high-quality support to customers in the Italian market. Your primary goal will be to handle technical queries via email and chat while striving for first-contact...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Job Summary We are seeking a skilled Technical Support Specialist to join our global team at Cpm International. As a Technical Support Specialist, you will play a critical role in ensuring exceptional customer service and technical expertise for our premium beverages brand, Guinness. Key Responsibilities • Handle all customer contacts, including...


  • Barcelona, Barcelona, España Msx International A tiempo completo

    About the Role:Msx International is seeking a Technical Support Specialist to join its team. As a Technical Support Specialist, you will be responsible for providing quality support in managing incidents and technical needs of dealers. This includes offering telephone assistance and resolving incidents remotely.Key Responsibilities:Provide technical support...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    **Dream Career in Athens, Greece**Are you a native Dutch speaker looking for a career that offers the perfect balance between work and enjoying the sun? Do you dream of an international work environment in a breathtaking holiday destination like Athens, Greece?We are seeking a highly reliable and adaptable Technical Specialist to join our team as part of our...


  • Barcelona, Barcelona, España Schiller International University A tiempo completo

    Job DescriptionWe are seeking a skilled Technical Support Specialist to provide high-quality IT support to our employees, faculty, and students at the Madrid campus of Schiller International University.The successful candidate will be responsible for managing various platforms, hardware, and networks used by the university, ensuring they run smoothly and...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team at CPM International. As a member of our global client support team, you will be responsible for providing exceptional customer service and technical support to clients worldwide.Key Responsibilities:Communicate with customers and internal teams to resolve technical issuesNegotiate...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Company OverviewHead Hunt International is a leading recruitment agency that specializes in placing top talent with multinational corporations. Our client, a global leader in the tech industry, is seeking an experienced Technical Support Specialist to join their team in Athens, Greece.Job DescriptionAs a Technical Support Specialist, you will be responsible...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Company Overview:We are seeking an exceptional Technical Support Specialist to join our team at Head Hunt International. As a member of our Lithuanian Support Team, you will be the first point of contact for customers from the Netherlands, providing top-notch support and solutions.Salary:The estimated monthly salary is approximately €4,000 - €5,500 per...


  • Barcelona, Barcelona, España Shiji Group A tiempo completo

    Job Title: Technical Support Specialist for API IntegrationsCompany Overview: Shiji Group is a leading technology company that provides innovative solutions to the hospitality industry. We are looking for a skilled technical support specialist to join our team.Estimated Salary: €35,000 - €50,000 per year (dependent on experience)Job Description: To...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Technical Support Opportunities in Athens, GreeceDanish-speaking customer support technical specialists are invited to join our team at Head Hunt International. We provide excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders.About the RoleA great opportunity if you wish to experience...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Company OverviewBlu Selection is a Belgian Business Process Outsourcing company renowned for delivering exceptional customer experience and business consultancy to clients.SalaryThe estimated salary for this Technical Front Office Specialist role in Barcelona is approximately €28,000-€35,000 per annum, depending on experience.Job DescriptionAs a...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dow Jones in Barcelona. As a Technical Support Specialist, you will provide exceptional support for our destination and integration products, resolving complex technical issues for our customers.


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Finnish customer support technical support opportunities in Athens, Greece are available with our client.Location: Athens, GreeceOur client is a leader in the tech industry, providing excellent opportunities for experienced customer service and technology enthusiasts to work with top companies worldwide.A great chance to experience working in the world of...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Company Overview:Cpm International is a leading provider of innovative solutions in the field of technical support. Our team is passionate about delivering exceptional customer experiences, and we're looking for a talented individual to join our ranks as a Technical Support Specialist.Salary: €21,000 per annum, plus performance-based incentives up to...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Advisor to join our team at Cpm International. As a Technical Support Advisor, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and working closely with our Diageo engineers to ensure the highest quality of our products.Key...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Company OverviewHead Hunt International is a leading recruitment agency providing exceptional candidates to companies worldwide. Our client, a renowned multinational company, is seeking an experienced Technical Support Specialist to join their team in Athens, Greece.Job DescriptionAs a Technical Support Specialist, you will be responsible for providing...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Job OverviewHead Hunt International is seeking an experienced Software Technical Support Specialist to join our team in Athens, Greece.


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Looking for a new challenge? Consider this exciting opportunity as a Technical Customer Service Specialist with Blu Selection in vibrant Barcelona!About the JobWe are seeking a highly skilled and enthusiastic individual to join our multilingual team. As a Technical Customer Service Specialist, you will play a crucial role in providing exceptional support to...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Company OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Head Hunt International. Our client offers a dynamic and multicultural work environment, competitive salary, and excellent relocation package.Job DescriptionThis is an exciting opportunity for a customer-focused professional to provide high-level technical...