Technical Support Specialist for International Outsourcing
hace 2 días
David Kennedy Recruitment is collaborating with a leading company to find a highly skilled French-speaking technical support specialist for their Barcelona office. This full-time role involves handling customer inquiries and resolving issues efficiently while maintaining up-to-date knowledge of services and products.
Duties and Responsibilities:- Handle incoming customer inquiries via phone, email, chat, or automated alerts, addressing user needs promptly.
- Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA.
- Maintain current knowledge of services and products, particularly those tailored to individual customer applications.
- Evaluate potential service issues and escalate them to senior team members as needed.
- Comply with all project processes and procedures.
- Adhere to contractual SLA requirements.
- Provide coverage for other agents during absences.
- Collaborate with the team on specific projects when requested.
The ideal candidate will be a native/fluent French speaker, both verbally and written, with proficiency in English (B2 level). A minimum of 1 year of customer service experience is required, preferably in technical support, along with advanced IT knowledge in signal path connectivity, wireless networking, music, and audiovisual products.
Benefits:- An excellent remuneration package based on experience, skills, and performance.
- A working schedule from Monday to Friday, 09:00 AM - 06 PM.
- 23 paid annual leave days.
- Guidance and tools to reach full potential.
We estimate the salary to be around €35,000 - €45,000 per annum, depending on experience.
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