Technical Support Specialist for Global Client LENOVO
hace 1 día
We are seeking a highly skilled Technical Support Specialist to join our team at CPM International. As a member of our global client support team, you will be responsible for providing exceptional customer service and technical support to clients worldwide.
Key Responsibilities:
- Communicate with customers and internal teams to resolve technical issues
- Negotiate and resolve claims in a timely manner to ensure customer satisfaction
- Demonstrate an understanding of clients' needs and address escalated cases with urgency and professionalism
Requirements:
- Fluent level of Dutch & English (both spoken and written)
- Excellent communication and customer-facing skills
- Ability to interact with customers by phone & e-mail
- Good team player with ability to work globally to meet customer requirements
Benefits:
- Starting salary: €21,000 per annum
- 6.23€/day meal voucher (124 €/month)
- Commuting allowance of €50 per month (€600 per annum)
- Monthly incentives based on performance up to €175
- Relocation Package or Sign-On Bonus: €600
- Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences
- Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava
- Fully paid training that optimally prepares you for your job - 2 weeks duration (office-based)
About Us:
CPM International is a global company with presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.
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