Technical Support Specialist for Customer Excellence
hace 2 semanas
Job Summary
We are seeking a skilled Technical Support Specialist to join our global team at Cpm International. As a Technical Support Specialist, you will play a critical role in ensuring exceptional customer service and technical expertise for our premium beverages brand, Guinness.
Key Responsibilities
• Handle all customer contacts, including challenging technical calls, to a high standard.
• Collaborate with Diageo Engineers to understand Guinness quality processes and gain in-depth knowledge of bar and cellar set-ups.
• Accurately diagnose and resolve technical faults over the phone/email using problem-solving and technical knowledge skills.
• Participate in our Guinness accreditation program to become certified as a product and technical expert.
Requirements
• Applicants must be at least 18 years old and educated to GCSE/O'Level standard, including Maths and English.
• Confident telephone manner, including good communication and listening skills.
• A genuine passion for delivering outstanding customer service and strong administrative skills with a keen eye for detail.
• Professional outlook and proactive approach to problem-solving, with excellent interpersonal skills and ability to work within a team.
Benefits
• Permanent contract with a 6-month probation period and full-time hours (37.5 hours/week).
• Rotational shift, including weekends and Bank Holidays with time in lieu.
• Salary: £22,880.00 and hybrid model (2 days office/3 days home).
• Access to a confidential Employee Assistance Programme and company pension scheme.
-
Technical Support Specialist for Software Company
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoTechnical Support Role in AthensBlu Selection is seeking a skilled Technical Support Specialist to join our team in Athens, Greece. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring customer satisfaction.Your Responsibilities:Respond to customer...
-
Technical Support Specialist for French Market
hace 3 semanas
Barcelona, Barcelona, España Between A tiempo completoTechnical Support Specialist for French MarketWe are seeking a skilled Technical Support Specialist to join our team in the French market. As a Technical Support Specialist, you will be responsible for resolving technical issues with iPhone, Android, Windows, and MacBook devices.Key Responsibilities:Solve customer technical issues via remote supportHelp...
-
Strategic Leader for Customer Support Excellence
hace 4 semanas
Barcelona, Barcelona, España Dentsu Aegis Network A tiempo completoJob Description:About the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are seeking a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique...
-
Strategic Leader for Customer Support Excellence
hace 4 semanas
Barcelona, Barcelona, España Dentsu Aegis Network A tiempo completoAbout the Role:We are seeking a highly skilled and experienced leader to join our team as the Head of Customer User Support. This is a strategic leadership role that requires a blend of operational excellence, customer-centric thinking, and entrepreneurial spirit.Key Responsibilities:Develop a comprehensive customer support strategy, service model, and...
-
Technical Support Specialist for Software Company
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoTechnical Support Specialist for Software CompanyBlu Selection is seeking a skilled Technical Support Specialist to join our team in Athens, Greece. As a Technical Support Specialist, you will be responsible for providing prompt and effective solutions to customer inquiries about our software program.Key Responsibilities:Respond to customer queries using...
-
Technical Customer Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoAre you passionate about delivering exceptional customer service and resolving technical issues with ease?We're seeking a skilled Technical Customer Service Specialist to join our team in Barcelona, where you'll play a vital role in providing top-notch support to our clients.Key ResponsibilitiesProvide timely and effective technical assistance to customers...
-
Technical Support Specialist for Lighting Products
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoJob SummaryWe are seeking a skilled Technical Support Specialist for Lighting Products to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and ensuring that our customers receive the best possible experience.Key ResponsibilitiesProvide technical support to customers via phone,...
-
Technical Support Specialist
hace 3 semanas
Barcelona, Barcelona, España K-LAGAN A tiempo completoTechnical Support SpecialistAt K-LAGAN, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support, working proactively to identify and resolve issues, and continuously improving customer satisfaction.The ideal candidate will have a...
-
Technical Support Specialist
hace 2 semanas
Barcelona, Barcelona, España K-LAGAN A tiempo completoTechnical Support SpecialistWe are looking for a skilled Technical Support Specialist to join our team at K-LAGAN.About the roleAs a Technical Support Specialist, you will be responsible for providing excellent customer support, working proactively to identify and resolve issues, and continuously improving customer satisfaction.Key responsibilitiesProvide...
-
Technical Support Specialist in Thessaloniki
hace 3 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoSeeking a talented and multilingual Technical Support Specialist to join our team in Thessaloniki, Greece. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met with professionalism and efficiency. Key responsibilities include:Handling incoming customer inquiries...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completoCustomer Service RoleAt D-Edge Hospitality Solutions, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our Customer Service department, you will be responsible for providing technical support to our clients, helping them to resolve issues with our suite of tools. Key Responsibilities:• Provide technical support to...
-
Barcelona, Barcelona, España Bosch A tiempo completoJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support for our digital products.Job DescriptionThe Technical Support Specialist will be the primary point of contact for customers experiencing issues with our...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Ttec A tiempo completoAbout the Role:We're seeking a skilled Technical Support Specialist to join our team in Bulgaria. As a Technical Support Specialist, you'll be responsible for troubleshooting and resolving customer issues in a timely and professional manner.Key Responsibilities:Provide exceptional customer service and support via phone, email, or chatTroubleshoot and resolve...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Ttec A tiempo completoAbout the RoleWe're seeking a skilled Technical Support Specialist to join our team in Bulgaria. As a Technical Support Specialist, you'll be responsible for providing exceptional customer experiences through troubleshooting and resolving technical issues.Key ResponsibilitiesCollaborate with internal teams to ensure seamless customer experiencesUtilize...
-
Technical Support Specialist
hace 1 mes
Barcelona, Barcelona, España Blu Selection A tiempo completoJob Title: Support SpecialistAt Blu Selection, we are seeking a highly skilled and customer-focused Support Specialist to join our team. As a Support Specialist, you will play a critical role in providing exceptional technical support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide comprehensive technical support for...
-
Technical Support Specialist in Barcelona
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoTechnical Support Specialist in BarcelonaBlu Selection is seeking a skilled Technical Support Specialist to join our team in Barcelona. As a Technical Support Specialist, you will be responsible for providing world-class service to our clients' customers while working on projects for top prestigious and worldwide brands.Your Key Responsibilities:Answering...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoAt Blu Selection, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Phone Support Team, you will be responsible for providing exceptional customer service via email, phone, and/or chat.Your primary focus will be on responding to customer inquiries related to our client's services, including domains, email,...
-
Technical Support Specialist for Smart Home Devices
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoJob Title: Technical Support Specialist for Smart Home DevicesAbout the Role:We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their smart home devices are functioning...
-
Technical Support Specialist
hace 3 semanas
Barcelona, Barcelona, España IT Smart Finance A tiempo completoTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at IT Smart Finance. As a Technical Support Specialist, you will play a critical role in ensuring the delivery of high-quality technical support to our customers.Key Responsibilities:Technical solution of customer problems;Routing of incidents to...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Hms Networks Ab A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Hms Networks Ab. As a Technical Support Specialist, you will be responsible for providing technical support to agents and customers, as well as assisting the sales team with product-related queries.Key ResponsibilitiesProvide technical support to agents and customers...