Technical Support Specialist for Smart Home Devices
hace 4 semanas
Job Title: Technical Support Specialist for Smart Home Devices
About the Role:
We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their smart home devices are functioning optimally.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and social media channels
- Document relevant case information and escalate complex issues to senior team members
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Develop and maintain in-depth knowledge of smart home devices and technologies
Requirements:
- Native French speaker with a good level of English
- 1 year of experience in technical troubleshooting
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, multicultural environment
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a global company and collaborate with top brands
- Professional development and career growth opportunities
- Relocation assistance for international candidates
About Us:
Blu Selection is a leading Customer Experience Specialist with a global presence. We are committed to delivering exceptional customer experiences for our clients and their customers.
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