Technical Support Specialist for Smart Home Devices

hace 4 semanas


Barcelona, Barcelona, España Blu Selection A tiempo completo

Job Title: Technical Support Specialist for Smart Home Devices

About the Role:

We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their smart home devices are functioning optimally.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and social media channels
  • Document relevant case information and escalate complex issues to senior team members
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Develop and maintain in-depth knowledge of smart home devices and technologies

Requirements:

  • Native French speaker with a good level of English
  • 1 year of experience in technical troubleshooting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, multicultural environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a global company and collaborate with top brands
  • Professional development and career growth opportunities
  • Relocation assistance for international candidates

About Us:

Blu Selection is a leading Customer Experience Specialist with a global presence. We are committed to delivering exceptional customer experiences for our clients and their customers.



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