Technical Solutions Specialist
hace 4 semanas
Technical Solutions Specialist
About the Role
We are seeking a skilled Technical Solutions Specialist to join our team at IT Smart Finance. As a key member of our support team, you will be responsible for providing technical solutions to our customers and routing incidents to our developers.
Key Responsibilities
- Provide technical support to customers via phone, email, or chat.
- Route incidents to developers for resolution.
- Work closely with the development team to ensure timely resolution of customer issues.
- Collaborate with other support team members to ensure seamless customer experience.
Requirements
- Strong technical skills and ability to quickly switch between tasks.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
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