Technical Solutions Specialist

hace 4 semanas


Barcelona, Barcelona, España IT Smart Finance A tiempo completo

Technical Solutions Specialist

About the Role

We are seeking a skilled Technical Solutions Specialist to join our team at IT Smart Finance. As a key member of our support team, you will be responsible for providing technical solutions to our customers and routing incidents to our developers.

Key Responsibilities

  • Provide technical support to customers via phone, email, or chat.
  • Route incidents to developers for resolution.
  • Work closely with the development team to ensure timely resolution of customer issues.
  • Collaborate with other support team members to ensure seamless customer experience.

Requirements

  • Strong technical skills and ability to quickly switch between tasks.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.


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