Technical Solutions Specialist
hace 6 días
Working at IT Smart Finance as a Technical Solutions Specialist means you will be part of a team dedicated to delivering exceptional support services. As a key member, your primary focus will be on resolving technical issues faced by customers and routing incidents to developers efficiently.
The ideal candidate should possess strong analytical skills, allowing them to quickly switch between tasks and navigate through large amounts of information with ease. You must be able to formulate and assign tasks effectively for the development team and establish processes for prioritization and task execution.
We are seeking an individual who can commit to working hours from 8:00 to 17:00 (CET) and perform 2-line support functions. This involves providing technical solutions to customer problems and directing incidents to our skilled developer team for resolution.
Key Responsibilities:- Resolve customer technical issues via telephone or email
- Routing of incidents to the relevant software developers
- A competitive salary of approximately €42,000 per annum, reflecting the company's commitment to valuing its employees' hard work and dedication
- An excellent opportunity to grow professionally within a dynamic organization that continually seeks innovation and excellence in all aspects
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