Technical Support Specialist for Building Automation Solutions

hace 1 semana


Barcelona, Barcelona, España Hms Industrial Networks, Slu A tiempo completo

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Hms Industrial Networks, Slu. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and agents in the first and second levels.

Key Responsibilities:

  • Provide technical support to customers and agents via telephone, mail, and remote desktop.
  • Escalate technical issues to product engineers and R&D.
  • Manage compatibility tools for HVAC solutions.
  • Assist the sales team with product-related queries.
  • Follow up on support cases requiring action.
  • Setup and maintain helpdesk tools.

Requirements:

  • Technical degree in Electronics, Telecommunication, or similar.
  • Fluent level of English and Spanish.
  • Solid technical background in field bus technologies and domotics & inmotics technologies.
  • Natural ability for communication and customer relationships management.
  • Strong documentation skills.

What We Offer:

  • Permanent contract.
  • Annual base salary, according to candidate proven skills.
  • Flexible working time.
  • Opportunity to work in a growing and well-positioned company with a high employee satisfaction index.

About Us:

Hms Industrial Networks, Slu is a leader in design, fabrication, and commercialization of innovative solutions for building automation. We believe that work should be challenging, rewarding, and fun.



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