Technical Support Specialist for Building Automation Solutions
hace 1 semana
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team at Hms Industrial Networks, Slu. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and agents in the first and second levels.
Key Responsibilities:
- Provide technical support to customers and agents via telephone, mail, and remote desktop.
- Escalate technical issues to product engineers and R&D.
- Manage compatibility tools for HVAC solutions.
- Assist the sales team with product-related queries.
- Follow up on support cases requiring action.
- Setup and maintain helpdesk tools.
Requirements:
- Technical degree in Electronics, Telecommunication, or similar.
- Fluent level of English and Spanish.
- Solid technical background in field bus technologies and domotics & inmotics technologies.
- Natural ability for communication and customer relationships management.
- Strong documentation skills.
What We Offer:
- Permanent contract.
- Annual base salary, according to candidate proven skills.
- Flexible working time.
- Opportunity to work in a growing and well-positioned company with a high employee satisfaction index.
About Us:
Hms Industrial Networks, Slu is a leader in design, fabrication, and commercialization of innovative solutions for building automation. We believe that work should be challenging, rewarding, and fun.
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