Technical Support Specialist

hace 2 semanas

Barcelona, Barcelona, España Hms Networks Ab A tiempo completo
Job Description

Technical Support Engineer – Building Automation

We are seeking a highly skilled Technical Support Engineer to join our team at Hms Networks Ab. As a Technical Support Engineer, you will be responsible for providing technical support to our customers and agents, as well as assisting the sales team with product-related queries.

Key Responsibilities:

  • Provide technical support to customers and agents via phone, email, and remote desktop.
  • Escalate technical issues to product engineers and R&D teams.
  • Manage compatibility tools for HVAC solutions.
  • Assist the sales team with product-related queries.
  • Follow up on support cases requiring action.
  • Setup and maintain helpdesk tools.

Requirements:

  • Technical degree in Electronics, Telecommunication, or similar.
  • Fluent level of English and Spanish.
  • Solid technical background in field bus technologies and domotics & inmotics technologies.
  • Natural ability for communication and customer relationships management.
  • Strong documentation skills (in Spanish and specially in English).

Preferred Qualifications:

  • Command of other languages (French, German, Portuguese, Arabic).
  • Previous experience in customer-facing technical support of similar products.
  • Experience in standard protocols for building automation (KNX, BACnet, Modbus, LonWorks, etc.).
  • Experience in multi-protocol integrations.
  • Experience in one or more programming languages.
  • Experience in testing / validation of embedded systems.

About Us:

We believe that work should be challenging, rewarding, and fun. Our employee satisfaction surveys indicate that people enjoy working here at Hms Networks Ab and appreciate the informal and relaxed atmosphere. As an HMS employee, you will be able to develop your technical skills in a relaxed environment.

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