Technical Support Specialist

hace 1 semana

Barcelona, Barcelona, España Newco Communications A tiempo completo
Technical Support Specialist - German

We are seeking a highly skilled Technical Support Specialist to join our team in Barcelona. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the e-payments industry.

Key Responsibilities:
  • Handle first-line technical support requests via phone, email, and tickets.
  • Assist new customers with technical setup of their accounts.
  • Troubleshoot and investigate technical issues related to e-payments.
  • Ensure continuity of merchant business by responding quickly and correctly.
  • Provide additional product information and maintain a strong customer relationship.
Requirements:
  • Native level proficiency in German language (both spoken and written) is essential.
  • Good knowledge of English language to effectively communicate with colleagues and handle customer interactions.
  • 1-2 years of work experience in technical support/customer service in a technical environment.
  • Tech-savvy: familiar with HTML, SQL, logs, Java, web design, coding, programming, etc.
  • Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
  • Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
  • Proficiency in using computer systems and familiarity with different software applications.
What We Offer:
  • Multicultural, fun, and friendly work environment.
  • Hybrid working model.
  • Internal growth opportunities.
  • Staff incentives and reward schemes.
  • Permanent position and competitive salary.
  • Unlimited coffee, fresh fruit during office days.
  • Free online Spanish lessons (outside working hours).
  • Free PT sessions.
  • Comprehensive support for mental health and well-being.

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