Technical Support Specialist
hace 1 semana
We are seeking a highly skilled Technical Support Specialist to join our team in Barcelona. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the e-payments industry.
Key Responsibilities:- Handle first-line technical support requests via phone, email, and tickets.
- Assist new customers with technical setup of their accounts.
- Troubleshoot and investigate technical issues related to e-payments.
- Ensure continuity of merchant business by responding quickly and correctly.
- Provide additional product information and maintain a strong customer relationship.
- Native level proficiency in German language (both spoken and written) is essential.
- Good knowledge of English language to effectively communicate with colleagues and handle customer interactions.
- 1-2 years of work experience in technical support/customer service in a technical environment.
- Tech-savvy: familiar with HTML, SQL, logs, Java, web design, coding, programming, etc.
- Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
- Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
- Proficiency in using computer systems and familiarity with different software applications.
- Multicultural, fun, and friendly work environment.
- Hybrid working model.
- Internal growth opportunities.
- Staff incentives and reward schemes.
- Permanent position and competitive salary.
- Unlimited coffee, fresh fruit during office days.
- Free online Spanish lessons (outside working hours).
- Free PT sessions.
- Comprehensive support for mental health and well-being.
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